Terms and Conditions
Please read these Terms and Conditions carefully. By requesting the services of Corstorphine Gas Services Limited, you are entering into a contract with us and agree to be bound by the terms set out below. If you do not agree to these terms, you should not proceed with our services.
1. DEFINITIONS
In this Agreement the following expressions will have the following meanings:
Agreement: These general Terms and Conditions together with the Quotation.
Agreed Contract Price: The price contained in the Quotation, once accepted by you.
Agreement Date: The date you instruct us to proceed with the works.
Unexpected Events: We always aim to carry out the Works within the agreed timeframe. However, from time to time, delays may happen due to circumstances outside of our control – such as bad weather, supplier issues, or staff illness. If anything like this affects your project, we’ll keep you updated and do our best to get things back on track as quickly as possible.
Gas Safety Regulations: The Gas Safety (Installation and Use) Regulations 1998.
Property: The property where the Works are to be undertaken.
Quotation: The quotation provided by us outlining the proposed scope of works and associated costs.
Quotation Date: The date on which we send the quotation.
Boiler or Heat Source: Any boiler, cylinder or other equipment used to provide heating and/or hot water within the property.
You/Your: The customer engaging us to canary out the works.
We/Us/Our: Corstorphine Gas Services Limited, a company registered in Scotland under company number SC590967 with its registered office at 100F Saughton Road North, EH12 7JN.
Works: The works to be carried out by us, as described in the quotation and this agreement.
2. GENERAL
2.1. Please take the time to review the details of the quotation carefully. If anything appears to be incorrect or if you would like to make changes, let us know as soon as possible. We will confirm any agreed changes in writing to avoid any misunderstanding.
2.2 We reserve the right to amend or withdraw the quotation at any point before it has been formally accepted by you.
2.3 All quotations are valid for 30 days from the quotation date. Acceptance can be given by text message, email, phone call or in person.
3. CUSTOMER OBLIGATIONS
3.1. You are responsible for obtaining, at your own cost, any necessary licenses, permissions or consents (including planning or building control approvals) required for the lawful undertaking of the works. By accepting this agreement, you confirm that all necessary permissions have been obtained. Evidence of these consents must be provided before works commence.
3.2. If your property is a listed building, or the works require planning permission, you must provide evidence that the appropriate consents have been granted. Carrying out unauthorised work on a listed building is unlawful and may result in legal action. We will not be held responsible for any consequences arising from your failure to obtain the required permissions.
3.3. If you are a tenant, or do not own the property, you must obtain permission from the owner or landlord before instructing us to carry out the works. We require evidence of this permission. If works are carried out without the necessary approval, or if false or inaccurate information is provided, you agree to compensate us for any losses or costs incurred as a result.
3.4. Where works are suspended or delayed due to missing permissions or incorrect information provided by you, you will be responsible for covering the cost of the work completed and materials supplied up to the date of suspension.
3.5. Prior to works commencing, you are responsible for:
3.5.1 Removing valuable and/or fragile items from the areas where we will be working;
3.5.2 Taking down pictures, mirror and other wall-hangings; and
3.5.3 Disconnecting and removing any electrical items.
3.6 We require that someone aged 18 or over is present at the property while we are carrying out the works unless you have made other arrangements with us (eg, providing keys for access).
3.7 You must ensure we have clear and timely access to the property on the agreed date and time. If access is not possible, we may not be able to complete the works, and this may be treated as a cancellation under clause 7.
3.8 You are responsible for ensuring that the property is safe and free from hazards. This includes, but is not limited to, arranging the removal of any hazardous materials (eg, asbestos). Unless specifically stated in the quotation, these safety measures and removals are not included in our scope of works.
3.9 Unless otherwise agreed in writing, you are responsible for the removal and disposal of any waste materials resulting from the works.
4. THE WORKS
4.1 Unless otherwise stated in writing the Works will be carried out:
4.1.1 During normal working hours (8am to 5pm) Monday to Friday;
4.1.2 Under normal working conditions. If conditions are not normal through no fault of ours, you will be responsible for any reasonable additional costs incurred;
4.1.3 With the opportunity for continuous access and progress. If we are prevented from working continuously due to reasons beyond our control, you will be responsible for any resulting additional costs.
4.2 We will make every reasonable effort to complete the work on time, however, we cannot be held responsible for delays that occur due to your actions or due to unexpected events. In such cases, we may need to reschedule the works at short notice and will work with you to agree a new date. We will not be liable for any loss or inconvenience caused by these delays.
4.3 Any times or dates provided for starting or completing the works are estimates only and should not be considered binding.
4.4 We will not be responsible for delay due to lack of instructions by you or your agent. If such delays result in extra costs to us, you will be responsible for covering those costs.
4.5 You will provide suitable access to the property and any necessary facilities to allow us to carry out the works efficiently and economically.
4.6 We may provide you with an alternative heating source during the works. You will remain liable for all charges and costs associated with such alternative heating source for the duration of the works.
4.7 Unless specifically included in the quotation, the following items are excluded from the agreed contract price:
(a) builders work and making good;
(b) boring of holes in excess of 24mm diameter through walls to accommodate cables, pipes and ducts;
(c) all structural reinforcement required to support and accommodate the proposed Works, except where these are included in the Quotation;
(d) any upgrading that is required to your central heating system or wiring unless included in the Quotation;
(e) handling or disposal of hazardous materials including asbestos;
(f) upgrading your system to comply with the latest industry standards;
(g) parts that are not of a standard specification;
(h) repairs required due to system design faults, system deficiencies of manufacturer design faults; (i) system flushes to remove sludge, lime scale and other debris from your system;
(j) repairs to fix unrelated faults;
(k) electrical isolations;
(l) working through or abut concrete floors or walls.
4.8 If hazardous materials (including asbestos) are discovered during the Works that were not reasonably identifiable at the time of quotation, we will stop work immediately and notify you. We will not return to site until the area has been made safe.
4.8.1 The responsibility and cost for removing hazardous materials lies with you.
4.8.2 If you ask us or one of our approved contractors to carry out the removal, additional charges will apply.
4.8.3 If you arrange the removal independently, you must provide appropriate certification.
4.8.4 If the hazardous material is not removed, our rights under Clause 8 will apply.
4.9 We will take reasonable care to avoid damage while carrying out the works. However, due to the nature of the work, some disturbance (such as removing floor coverings, dismantling fixtures, or accessing concealed areas) may be unavoidable.
4.9.1 You are responsible for removing and replacing floor coverings and other affected items unless otherwise agreed.
4.9.2 We will aim to minimise disruption and return items to their original condition where reasonably possible.
4.9.3 We will advise you in advance if there is a significant risk of damage, but you accept that minor damage or a need for redecoration may occur as a result of the works.
5. PAYMENT
5.1 Payment in full is due within 7 days of invoicing. Payment can be made in cash, cheque, BACS or credit/debit card.
5.2 If payment is not received within this period, the outstanding balance will be passed to our debt recovery team. Any additional fees, charges or legal costs incurred in recovering the debt will be the full responsibility of the customer.
5.3 Any variations or additions to the agreed works – whether requested by you or identified by us as necessary during the course of the job – will incur additional charges if these could not reasonably have been foreseen when the original quotation was prepared. We will explain the reasons and provide revised costs before proceeding with the extra work.
5.4 If a follow up visit is required to address snagging issues, this does not entitle you to withhold payment of the original invoice.
6. EXCLUSIONS
6.1 In addition to the specific exclusions listed below, general exclusions also apply. These are detailed in the Schedule at the end of this document. Please ensure you read them carefully.
6.2 We do not accept liability for the adequacy of your existing systems or installations. Our responsibility is limited solely to the works we carry out and any equipment we supply. You acknowledge that our works may highlight or worsen existing faults or inadequacies in your current system.
6.3 When installing a new boiler or heat source, there is a risk that pre-existing faults in your pipework may cause leaks. We are not liable for any resulting damage or loss, nor are we responsible for repairing the affected pipework.
6.4 Unless explicitly stated otherwise, our quotation does not include boxing-in, tiling, building works, or any filling and decoration. Please be aware that boxing and walls may need to be opened or altered to complete the installation.
6.5 Existing leaks on valves or pipework are not included in your quotation. If repairs are required, they will be charged at our standard hourly rate plus the cost of materials.
6.6 Draining down tanks, radiators, or pipework can occasionally lead to airlocks on refilling, particularly due to pre-existing sludge or hidden pipework issues. If this occurs, we will provide a report and a quotation for the necessary additional works for your approval before proceeding.
6.7 New equipment may need to be connected to existing electrical, heating, or hot water systems, which can require access through internal or external finishes. Any necessary replacement of existing pipework or cabling will be chargeable. We are not liable for faults in the existing system unless caused by our negligence. While we take care to avoid unnecessary damage, we are not responsible for repairing pre-existing damage discovered during our work.
6.8 If fixed furniture or flooring (e.g., kitchen units) must be removed or altered, it is your responsibility to arrange for a specialist contractor. We will try to give advance notice. If you instruct us to carry out such works, we will not be liable for any resulting damage unless caused by our negligence. Redecoration or replacement of affected areas is not included and will be at your cost.
6.9 We are not responsible for issues with your central heating system caused by insufficient or inconsistent water supply, as water pressure is outside our control.
6.10 External or uninsulated condensate pipes can freeze during extreme cold weather. We are not liable for any costs you incur as a result.
6.11 We are not liable for fractures in frozen pipes or for clearing blockages caused by freezing.
7. CANCELLATION BY YOU
7.1 As you have specifically requested a visit from us to carry out urgent repairs and/or maintenance, you are not entitled to the statutory 14-day cancellation period under Section 28(1)(e) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.2 If you wish to cancel or amend your booking, please notify us as early as possible so we can adjust our schedules. Cancellations must be made by telephone. Failure to provide sufficient notice may result in a cancellation fee, as outlined below.
7.3 Cancellations made less than 24 hours—but more than 2 hours—prior to the start of the agreed arrival window will incur a charge of 50% of the Agreed Contract Price.
7.4 Cancellations made less than 2 hours before the start of the arrival window will be charged at 100% of the Agreed Contract Price.
7.5 If we are unable to carry out the works for reasons beyond our control (such as lack of access, incomplete preparation, incorrect information provided, or no power supply), we reserve the right to charge at our standard half-hourly rate, with a minimum charge of 1 hour.
7.6 If you cancel the agreement but have already incurred charges, you remain responsible for paying those charges in full.
8. CANCELLATION BY US
8.1 We reserve the right to cancel this Agreement in any of the following circumstances:
a) You have provided false or misleading information;
b) You fail to make an agreed payment;
c) You fail to pay the Agreed Contract Price;
d) There are health and safety concerns that prevent us from carrying out the work;
e) You do not provide us with reasonable access to your property;
f) We are unable to source necessary parts for your system;
g) Required upgrade works we have specified have not been completed;
h) You have breached the terms of this Agreement;
i) You no longer own or occupy the property;
j) You materially breach any of your obligations under this Agreement;
k) We are affected by an Event Outside Our Control;
l) You are physically violent or verbally abusive towards any member of our team.
8.2 If we cancel the Agreement and you have already incurred charges, you remain responsible for paying those charges in full.
9. OUR LIABILITY
Except in cases of death or personal injury caused by our negligence, our liability to you is limited to loss or damage that is a reasonably foreseeable consequence of a breach of this Agreement.
Our total liability under this Agreement will not exceed the Agreed Contract Price.
Neither you nor we shall be liable to the other for any indirect, consequential, economic, or financial loss or damage, including (but not limited to) loss of profit, revenue, goodwill, business, contracts, or wasted expenses.
We are not liable for any loss or damage caused by events or circumstances beyond our reasonable control.
10. WARRANTY
10.1 Upon completion of the Works and full payment of the Agreed Contract Price, we offer a 12-month workmanship warranty from the date of completion. During this period, if a defect arises due to our faulty workmanship or design, we will remedy the issue at our own cost. This warranty does not cover:
a) Damage caused by fair wear and tear, misuse, neglect, accident, or failure to properly use or maintain the installation;
b) Repairs or alterations made by you (or on your behalf) without our prior written approval;
c) Defects not reported to us within the warranty period;
d) Resetting or replacement of circuit protective devices where the cause is unrelated to the Works;
e) Fuses that require replacement, except where the damage is caused by our negligence;
f) Faults arising from issues within the existing system;
g) Defects or exclusions as outlined in Clause 6.
10.2 You must notify us of any defect or fault as soon as possible after it is discovered, and always within 12 months of the completion date.
10.3 All appliances and parts supplied and installed by us are covered by the manufacturer’s warranty, subject to the manufacturer’s terms and conditions.
10.4 You are responsible for ensuring that all equipment and installations provided by us are maintained in accordance with the relevant manufacturer’s recommendations.
10.5 The remedies provided in this section are in addition to any legal rights, warranties, or remedies available to you by law.
11. YOUR LIABILTY
11.1 You (the Customer) shall be liable for:
11.1.1 Any loss, damage, or injury—whether direct, indirect, or consequential—resulting from your failure or delay in performing your obligations under this Agreement.
11.1.2 Ensuring the safety and security of all plant, machinery, tools, and equipment belonging to or hired by us, our employees, agents, or subcontractors while on your premises. You shall indemnify us in the event of any loss, theft, or damage to such items.
11.2 You agree to indemnify us against all actions, claims, demands, proceedings, losses, liabilities, charges, costs, and expenses that we may suffer or incur as a result of your failure or delay in fulfilling any of your obligations, undertakings, representations, or warranties under this Agreement.
12. USE OF PERSONAL INFORMATION
12.1 This section explains how we use the personal information we collect from you when you purchase a product or service from us under this Agreement. We will notify you if there are any significant changes to the information we collect or how we use it.
12.2 Information you provide to us, or that we hold, may be used by us, our employees, and/or agents for the following purposes:
- a) To help identify you when you contact us;
b) To detect and prevent crime, fraud, or loss;
c) To contact you about improving or managing the services, accounts, and products we provide or may provide to you in the future;
d) To conduct research, analysis, and testing of our systems;
e) To contact you and administer your accounts, services, and products.
12.3 Your information may be shared with third parties who assist in providing, reviewing, or receiving services related to this Agreement.
12.4 We may monitor and record communications with you, including phone calls, emails, and web chats, for quality assurance, training purposes, and to ensure compliance with legal obligations.
12.5 We may share your address, property details, postcode, and information about your gas appliances and installations with relevant supervisory or regulatory bodies. These organisations may also pass the information to local authorities to fulfil planning or regulatory requirements.
12.6 If you provide us with an email address, you consent to receive contract-related and account information via email. You are responsible for notifying us of any changes to your email address.
13. GENERAL
13.1 We may assign or transfer any or all of our rights, and subcontract any of our obligations under this Agreement, without your consent—provided the transferee holds the relevant industry registrations where required.
13.2 You may only transfer this Agreement between properties or individuals with our prior written approval.
13.3 We reserve the right to vary the terms and conditions of this Agreement. If any variation is to your material disadvantage, we will notify you. If you choose to cancel the Agreement following such notice, the variation will not apply to you.
13.4 Any delay or failure by us in enforcing any term, right, or remedy under this Agreement shall not be deemed a waiver of that or any other right or remedy.
13.5 If any part of this Agreement is found to be unlawful or unenforceable by a court or regulatory authority, the remainder of the Agreement shall remain valid and enforceable.
13.6 This Agreement is governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
13.7 Headings in this Agreement are for convenience only and do not affect interpretation of the terms.
13.8 Any notices required under this Agreement must be given in writing and delivered by hand, post, or email (where applicable). We will send notices to your billing address and consider them received five working days after posting, unless we are informed otherwise.
All written correspondence should be sent to:
Corstorphine Gas Services Limited
100F Saughton Road North
Edinburgh
EH12 7JN
Phone: 07436 919 048
Email: [email protected]
exclusions – WHAT IS NOT COVERED
Fitted carpets and floor coverings can be removed and re-laid upon request, but may be subject to an additional charge. While care will be taken, we cannot guarantee to re-lay coverings as originally fitted. Re-stretching by a carpet fitter may be required, especially for newly laid carpets or older floorboards that may break during removal.
Every effort is made to assess the suitability of your existing electrical installation during the survey, but full confirmation may not be possible until works begin. If issues are found that affect safety or compliance, we will discuss these with you. Installation of main bonding will be carried out where required. Main earth upgrades may be subject to additional cost.
If electrical faults are discovered once works begin, a chargeable solution will be offered. If you decline the additional works, we will be unable to commission the boiler, though full payment will still be due. If you arrange for a third party to resolve the issue, we will return to commission the boiler free of charge.
If main bonding is declined or cannot be completed, or the wiring is non-compliant, we may be unable to energise the system. You may be asked to appoint your own electrical contractor to resolve any such issues.
Hazardous materials (e.g. asbestos) may not be identified during the survey. If discovered, removal is not included in our quotation. We can provide contact details for a specialist contractor. All arrangements and costs for safe removal are your responsibility. A Clean Air Certificate must be provided before we resume works.
The existing heating circuit will be reused if confirmed to be a suitable two-pipe system. If it is found to be a one-pipe system, a separate quote will be provided. Re-piping is not included in the quoted works.
If the existing gas supply to the appliance is found to be unsuitable, a separate quotation for necessary works will be provided. Full payment remains due regardless, as per Clause 5.2.
We assume existing pipework is correctly sized and free from blockages, leaks, or sludge. If sludge or scale affects performance, we may recommend a Magnacleanse or Powerflush, which will be chargeable unless already included in the quotation.
When sealing your heating system, the feed and expansion tank is removed and pressure is increased. This may expose weaknesses in fittings. Repairs are not included in the quotation.
If your system contains microbore pipework, we recommend re-piping in copper. A quote can be provided on request. If not carried out, boiler performance cannot be guaranteed.
Works outside of standard working hours may incur additional charges.
The quotation does not include painting of pipework, redecoration, floorboard repairs, or boxing-in of pipework. Redecoration following works is the customer’s responsibility.
Unless stated, the quotation does not include scaffolding. Safe access from a ladder must be available.
We assume the property is structurally sound. We are not responsible for damage resulting from existing structural defects.
Quotations assume a domestic gas supply. If the property falls under commercial classification (e.g. total gas load ≥70kW), additional charges will apply.
Flue length estimations may vary. Additional flue parts required for concealed or extended runs will be chargeable.
It is assumed all external controls, pumps, and electrical/mechanical components are in good working order. Faulty items not included in the quotation may be replaced at a discounted cost while on site.
If faults develop in existing components after installation that are unrelated to the new boiler, return visits will be chargeable at standard rates.
We will ‘make good’ any flue hole, though installers are not professional bricklayers. Matching materials cannot be guaranteed, and bricks should be provided by the customer if a perfect match is desired. Return visits to complete this work are chargeable if bricks are not on site during the installation.
The engineer will test incoming water pressure and flow to confirm it meets manufacturer requirements for the appliance.
Tests are conducted at the closest outlets and do not account for pressure faults that may arise at other taps or shower outlets.
Seasonal pressure variances may affect appliance performance, particularly in combination boilers.
Upgrades to improve water pressure or flow are not included in the quotation. A separate quote will be provided upon request.
