Repair and Maintenance Terms and Conditions
Please read these terms and conditions carefully – by using the services of Corstorphine Gas Services Limited you are entering into a contract with us and agreeing to be bound by the following terms and conditions. if you do not agree with any of these terms you should not request our services.
1. DEFINITIONS
In this Agreement the following expressions will have the following meanings: Agreement: These general terms and conditions together with the Quotation.
Agreed Contract Price: The price contained in the Quotation once accepted by You.
Agreement Date: The Date You instruct us to proceed with the Works.
Event Outside Our Control: Means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
Gas Safety Regulations: The Gas Safety (Installation and Use) Regulations 1998. Property: The property where the Works are to be undertaken.
Quotation: The quotation for the Works.
Quotation Date: The date You received the Quotation.
Thermal Device: Goods that provide heating and/or hot water to a property. You or Your: Means you, the customer.
We or Us or Our: Means Corstorphine Gas Services Limited, a company registered in Scotland under company no. SC590967 with its registered office at 100F Saughton Road North Edinburgh, EH12 7JN.
Works: The works to be carried out by Us as detailed in this Agreement and in the Quotation.
2. GENERAL
2.1. Please ensure that You check that the details on the Quotation (if written) are complete and accurate. If You think that there is a mistake or require any changes, please contact Us to discuss. We will confirm any changes in writing to avoid any confusion between You and Us.
2.2. We reserve the right to amend or withdraw the Quotation and/or this Agreement at any time prior to it being accepted by You.
3. CUSTOMER OBLIGATIONS
3.1. You must obtain any such licences and consents (including planning and building control consents if relevant) that are required for the lawful undertaking of the Works at Your own cost and by signing this Agreement You will be deemed to have obtained all such licences and consents for the lawful undertaking of the Works. You must provide Us with evidence that the necessary consent(s) are obtained prior to the Works commencing.
3.2. If Your Property is a listed building or the Works require planning permission then You must provide Us with evidence that the necessary consent(s) are obtained prior to the Works commencing. It may be unlawful to carry out work in a listed building without permission and Your failure to obtain the necessary consent(s) may result in legal action being brought against You.
3.3. If You are a tenant or You do not own Your Property, You will need Your owner or landlord’s permission before You can authorise Work. We require evidence from You that such permission has been obtained. Where We carry out unauthorised works at the Property where You have failed to obtain permission or where You have given false or inaccurate information, You will compensate Us for any losses suffered as a result of Your failure to obtain the Property owner’s permission.
3.4. Where We carry out unauthorised works at the Property where You have failed to obtain consent or permission or where You have given false or inaccurate information, You will compensate Us for any losses suffered as a result of Your failure to obtain the relevant consents or the Property owner’s permission.
3.5. If the Works are suspended due to a lack of relevant consents or permissions for the Works You will be responsible for the works undertaken and the materials supplied as part of the Works as at the date of suspension on a reasonable value of service basis.
3.6 Prior to any Works commencing, you are responsible for:
3.6.1 removing valuable and/or fragile items from the areas we are working in; 3.6.2 removing pictures and other wall-hangings; and
3.6.3 removing electrical goods.
3.7 We will only carry out Works in Your Property if there is somebody aged 18 years or over there, unless you give Us permission otherwise, for example if you provide us with keys whilst you are at work.
3.8 It is Your responsibility to allow Us access to Your property on the date and at the time agreed. If We cannot gain access, We will not be able to carry out the necessary Works, and this will be subject to the provisions of clause 7 (‘Cancellation by you’).
3.9 The Premises at which You instruct Us to carry out the works must be safe and free from hazards, which must be arranged at Your cost, which will include by way of example the removal of any hazardous material. Making the Premises safe and the removal of any hazardous material is not covered by the Quotation unless specifically stated in writing.
3.10 Unless agreed in writing between the parties, the Customer will be responsible for the removal from site of all waste materials resulting from the Works.
4. THE WORKS
4.1 Unless otherwise stated in writing, We will be entitled to carry out the Works in stages. Unless otherwise stated in writing the Works will be carried out:
(a) during normal working hours (8am to 5pm) Monday to Friday;
(b) under normal conditions, and if through no fault of Ours conditions are not normal You will pay any additional costs incurred by Us;
(c) with opportunity for continuous work, and if through no fault of Ours this opportunity is at any time denied, You will pay any additional costs incurred by Us.
4.2 We will make every reasonable effort to complete the work on time, however, We (or Our subcontractors or agents) cannot be held responsible for delays that occur due to Your actions or due to an Event Outside Our Control. In cases of extreme or adverse weather conditions, We may be forced to cancel appointments at late notice. We will not be liable for any loss that results from this. In such circumstances, We will agree an alternative date to carry out the installation and We will not incur any liability for such delay.
4.3 Any times or dates given by Us for the carrying out of the Works are given in good faith but are approximate only and will not be of the essence.
4.4 We will not be responsible for delay due to lack of instructions by You or by Your agent. If any such delays involve expense to Us You will pay that expense.
4.5 You will provide adequate facilities for economical execution of the Agreement. These will include access to the Property
4.6 We may provide You with an alternative heating source during the Works. You will remain liable for all charges and costs associated with such alternative heating source for the duration of the Works.
4.7 The Quotation and/or this Agreement excludes the cost of:
(a) builders work and making good;
(b) boring of holes in excess of 24mm diameter through walls to accommodate cables, pipes and ducts;
(c) all structural reinforcement required to support and accommodate the proposed Works, except where these are included in the Quotation;
(d) any upgrading that is required to your central heating system or wiring unless included in the Quotation;
(e) handling or disposal of hazardous materials including asbestos;
(f) upgrading your system to comply with the latest industry standards;
(g) parts that are not of a standard specification;
(h) repairs required due to system design faults, system deficiencies of manufacturer design faults; (i) system flushes to remove sludge, lime scale and other debris from your system;
(j) repairs to fix unrelated faults;
(k) electrical isolations;
(l) working through or abut concrete floors or walls.
4.8 If during the progress of the Works any hazardous materials (including asbestos) are encountered which could not have been reasonably identified by Us during the Quotation, We will let You know. We will withdraw Our staff immediately from the Property until the Property is made safe.
Removal of the hazardous material is Your responsibility. Where You request removal of the hazardous material to be undertaken by Us or Our approved contractor, costs will be charged to You in addition to the Agreed Contract Price. If You have had the hazardous materials removed independently, You must, in the case of asbestos, provide Us with a clean air certificate before We continue with the Works. In the event that the hazardous material is not removed Our rights of cancellation in Clause 8 apply.
4.9 We shall take reasonable precautions and reasonable care in carrying out the Works without causing damage or disturbance to the Premises. However You accept that the very nature of the Works involved may include the removal or dismantling of existing fixtures or fittings and the requirements to take up floor coverings or arrange for access in structures. The replacement of any such floor coverings or other items is Your responsibility although We shall endeavour to cause the minimum amount of disturbance and put items back in the same order as may reasonably be possible in the circumstances. You accept that there may be some damage caused and redecoration work may be required; It is Your responsibility although We will endeavour to advise You if we think that there is the possibility of any damage being caused.
5. PAYMENT
5.1 Payment in full is due within 7 days of invoicing. Payment can be made in cash or by cheque, BACS or card
5.2 If payment of any invoice is not made immediately you will be charged an admin fee of £50.00 and interest shall be payable on the amount of any unpaid invoice at the rate of 8% per annum above National Westminster Bank PLC’s base rate on all amounts outstanding until payment thereof.
5.3 There will be an additional charge for any variations or additions to the Works which you request or that We find are necessary when undertaking the Works and which We could not reasonably have identified when providing You with the Quotation. In such cases We will explain to You the reasons for the additional work and charges.
5.4 Whilst every endeavour will be made to maintain the Agreed Contract Price, the Quotation is based on material and labour costs prevailing at the Quotation Date.
5.5 If a repeat visit is required to resolve snagging issues, the customer may not use this as reason to withhold payment. Clause 5.2 applies in all scenarios.
6. EXCLUSIONS
6.1 In addition to the specific exclusions described below, there are a number of general exclusions that apply to this Agreement. These are detailed in the Schedule at the foot of this document. Please read these carefully.
6.2 We do not accept any liability in relation to the adequacy of Your existing systems or installations and We accept responsibility only for the Works and any Equipment that We supply. You accept that the Works and installation of Equipment may highlight or exacerbate existing inadequacies in Your existing system or installation.
6.3 When installing a new Thermal Device into Your Property there is a possibility that pre-existing faulty or unsatisfactory pipework may fail and result in a water leak. We will not be liable for any damage or loss caused by such a leak nor will We be responsible for repairing the pipework itself.
6.4 No allowance has been made for any boxing, tiling, building or filling / decoration works. Please note boxing and walls may be opened or altered in order to complete the installation.
6.5 Any leaks on existing valves or pipe work that need to be repaired are not covered within the Quotation. If repairs are required we will price this based on our standard hourly charges plus materials.
6.6 On rare occasions the process of draining down tanks, radiators and or pipework can result in Airlocks during the refill process. Either as a result of pre-existing sludge settling or pipework routing not evident in advance of commencing works. On these occasions we will always provide you with a report and further works quote for your approval before proceeding.
6.7 It may be necessary to connect new equipment, fixtures and fittings to the existing electrical, central heating or hot water system which may include access through internal or external walls and finishings. Where We are required to replace any existing pipe work or electrical cables, then this work will be chargeable. We will not be liable for repairing or replacing any parts of the existing system that develop a fault as a result of the new equipment unless it is proved to have been caused by Our negligence. We will take care to carry out the Works without causing damage to Your property. We will make good any unnecessary damage caused by Our negligence. However, We are not responsible for the cost of repairing any pre-existing faults or damage to Your Property that We discover in the course of installation and/ or performance by Us.
6.8 If it is necessary to remove or alter fixed furniture (e.g. kitchen units) or flooring You should arrange for a specialist contractor to carry out such works. We will endeavour to give notice if such works are required. If You instruct Us to carry out such works We will not be held liable for any resulting damage to the furniture or flooring or surrounding area, reinstatement or making good, unless due to Our negligence. Certain areas may need redecoration, repair, restoring or re-fixing once the Works have been completed and is not included in the Agreed Contract Price. Redecoration and replacement of flooring will be Your responsibility and at Your cost.
6.9 As water supply rates can be variable, We cannot be responsible for Your central heating system failing to function properly because Your water supply becomes inadequate or variable.
6.10 Condensate pipes in unheated or external areas can freeze in extreme weather. We will not be liable for any costs You incur should this happen.
6.11 We will not be liable for any fracture found in any frozen pipes and we will not guarantee to clear blockages occurring in a frozen pipe or drain.
7. CANCELLATION BY YOU
7.1. as You have specifically requested a visit from Us for the purpose of carrying out urgent repairs and/or maintenance, You will not be entitled to a statutory 14 calendar day cancellation period further to Section 28(1)(e) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.2 If you need to cancel your booking or change any details, please let us know as soon as possible so that we can make the necessary alterations to our schedules. If we don’t receive notice of the cancellation or rescheduling of the appointment, within the terms outlined below, you may be charged a cancellation fee. Should you wish to cancel your appointment please do so via telephone as soon as possible.
7.3 Cancellations made less than 24 hours (but more than 2 hours) prior to the start of an arrival time slot, will incur a cancellation charge of 50% of the Agreed Contract Price.
7.4 Cancellations made less than 2 hours ahead of the start of an arrival time slot will incur payment of the full Agreed Contact Price.
7.5 Should we be unable to carry out work for reasons beyond our control (e.g. your treatment preparation has not been completed, access problems, incorrect information provided, power supply, etc.) then we reserve the right to charge at our standard half-hourly rate (with a 1 hour minimum charge).
7.6 If You cancel this Agreement but there are already charges that are due to Us, You will remain responsible to pay these charges.
8. CANCELLATION BY US
8.1. We may cancel Your Agreement in the following circumstances: (a) if You have given Us false information;
(b) if You do not make an agreed payment;
(c) if you do not pay the Agreed Contract Price;
(d) if there are any health and safety issues;
(e) if You do not give Us access to Your Property;
(f) if We are not reasonably able to find parts for Your system;
(g) if the upgrade work We tell You is needed has not been completed; (h) if you have breached the terms of Your Agreement;
(i) if You no longer own or occupy Your Property;
(j) if You materially breach any of Your obligations in this Agreement; (k) We are affected by an Event Outside Our Control.
(l) You are physically violent or verbally abusive;
8.2. If we cancel this Agreement but there are charges that You are due to pay to Us, You will remain responsible to pay these charges.
9. OUR LIABILITY
Except for death or personal injury caused by Our negligent acts or omissions, We will only be liable for any loss or damage that is a reasonably foreseeable consequence of a breach of this Agreement. Our maximum liability to You under this Agreement will not exceed the Agreed Contract Price. Neither You nor We are liable to the other for any indirect, consequential, economic or financial loss or damage (including loss of profit, revenue, goodwill, business, contract or wasted expenses). We are not liable for loss or damage caused by circumstances that We do not control.
10. WARRANTY
10.1. On completion of the Works and payment of the Agreed Contract Price and within 12 months of the date of repair, where there is a defective due to Our faulty workmanship or defective design then We will remedy the defect at Our cost provided that We will incur no liability under such warranty in respect of:
(a) damage due to fair wear and tear, improper use, neglect, accident or other failure on the part of You to operate and properly maintain the installation;
(b) any repairs or alterations to the installation carried out by You without Our prior written approval;
(c) if You have failed to notify Us of the defect;
(d) the resetting or replacement of a circuit protective device due to circumstances unrelated to the Works;
(e) fuses requiring replacement (except where they are damaged due to Our negligence);
(f) where the fault is within the system;
(g) where the provisions of clause 6 apply.
10.2. You must notify Us as soon as possible about any fault or default to the Works after the damage is discovered, and at all times, within 12 months of completion.
10.3. All appliances and parts we fit will remain subject to any manufacturer’s guarantee. All manufacturer warranties are subject to the terms and conditions set out by the relevant manufacturer.
10.4. You will ensure that the Works and the equipment installed by Us are properly maintained in accordance with the manufacturer’s recommendations.
10.5. The remedies contained in this clause are without prejudice to, and in addition to, any warranties, indemnities, remedies or other rights provided to You by law.
10.6. All appliances and parts we fit will remain subject to any manufacturer’s guarantee. All manufacturer warranties are subject to the terms and conditions set out by the relevant manufacturer.
11. YOUR LIABILTY
11.1 The Customer shall be liable for:-
11.1.1 Any loss, damage or injury, whether direct, indirect or consequential, resulting from failure or delay in the performance of the Customer’s obligations in connection with the Agreement
11.1.2 The safety of both plant and machinery belonging to or hired in by Us or our employees, agents or sub-contractors and shall indemnify Us against its loss, theft or damage.
11.2 The Customer shall indemnify Us against all actions, suits, claims, demands, losses, charges, costs and expenses which We may suffer or incur resulting from a failure or delay in the performance of the Customer’s obligations, undertakings, representations or warranties in connection with the Agreement.
12. USE OF PERSONAL INFORMATION
12.1 This section explains how We use the information We collect about You when You buy a product or related service from Us under this Agreement. We will tell You if We significantly change the information We ask for or the way We use it.
12.2. Information You provide or We hold may be used by Us, Our employees and/or Our agents to:
(a) help identify You when You call.
(b) detect and prevent crime, fraud or loss;
(c) contact You about improving the way We run accounts, services and products that We have provided to You or may provide to You in the future;
(d) conduct research, analysis and testing of our systems;
(e) contact You, and administer Your accounts, services and products.
12.3 Your information may be shared between Us and third parties who provide, review and/or receive services in relation to this Agreement.
12.4 We may also monitor and record any communications We have with You, including phone conversations, emails and web chat, to make sure We are providing a good service and meeting Our legal responsibilities.
12.5 We may pass Your address, property and postcode and details of Your gas appliances and installations to organisations that supervise these activities and with whom We are registered. These organisations may pass this information to local authorities to meet planning and regulatory requirements.
12.6 If You provide Us with an email address You agree that We may send contract fulfilment and other account information by email. You agree to notify Us of any change to Your email address.
13. GENERAL
13.1 We may assign or transfer all or any part of Our rights and subcontract any of Our obligations under this Agreement without Your consent provided the transferee holds the applicable industry registration where necessary.
13.2 This Agreement can only be transferred between properties or persons by You with Our prior approval.
13.3 We may vary the terms and conditions of this Agreement. If We vary the terms and conditions to Your material disadvantage We will notify You of such variations. If You notify Us that You are cancelling this Agreement then such variations will not be effective in respect of this Agreement.
13.4 Any delay on Our part in enforcing any term, condition, right or remedy in respect of this Agreement will not be deemed to be a waiver of any such term, condition, right or remedy.
13.5 If any part of this Agreement is not permitted or is held to be ineffective by any court of law or other regulatory or competent body, this will not affect any other part of this Agreement.
13.6 This Agreement is governed by the laws of Scotland and any disputes arising between the parties under this Contract shall be referred to the exclusive jurisdiction of the courts of Scotland.
13.7 The headings in these terms and conditions are for Your guidance only and do not affect the interpretation.
13.8 Notices required under this Agreement will be in writing and delivered by hand, sent by post or email (where provided and permitted). We will send notices to Your billing address. We will assume You have received the notice 5 working days after We have sent it unless We receive evidence to the contrary. When writing in please send postal notice(s) to:
Corstorphine Gas Services Limited 100F Saughton Road North Edinburgh
EH12 7JN
Phone: 07436 919 048
Email: [email protected]
SCHEDULE
EXCLUSIONS – WHAT IS NOT COVERED
1. Fitted carpets and other floor coverings can be removed and re-laid at the customer’s specific request, but this may be subject to an additional charge. Whilst every care will be taken, we cannot guarantee to relay floor coverings as originally fitted. You may require the services of a carpet fitter to re-stretch carpets. This is especially relevant with very recently laid carpet and or old floorboards, which can break whilst being removed and refitted.
2. All efforts will be made to ascertain the compliance and suitability of the electrical installation at the survey stage, however, it is not always reasonably possible to confirm this during the survey. Any existing electrical issues which are found during the installation process, which may cause our work to become unsafe or noncompliant, will be discussed with the customer at the time with the aim of reaching a resolution. If existing main bonding is not in place or is not deemed to be suitable, it will be installed as part of our works. We will always assist in rectifying issues with the main earth to the property, but this may be subject to an additional cost.
3. It will not have been possible for us to ascertain the compliance and suitability of any existing electrical installation, during the property survey. Once the works commences if we find faults or issues with the installation, we will seek to provide a chargeable solution. If this is not possible, or you decline the additional work required, then the boiler will not be energised and commissioned, but you will still be liable for the full cost of the boiler and installation as detailed in the quotation or in the online order email confirmation. We will return free of charge to commission the boiler if you use a third party to rectify the electrical issues.
4. Please be aware that if We identify that your property does not have a suitable mains earth we will need to install a new earth rod, which will incur an additional cost separate to the quoted installation cost.
5. In the event that the installation of main bonding is declined, main earth issues cannot be rectified or the existing wiring to property is non-compliant, it may not be possible for us to energise our installation until these issues have been rectified. We will generally ask the customer to provide their own approved electrical contractor to rectify any non-compliances or voltage problems with the existing wiring.
6. It is not always possible to identify hazardous materials upon the survey of the property and unless otherwise specified the price detailed in the quotation does not include the removal of any dangerous materials such as asbestos, once the agreed works commences, if a dangerous material be discovered during the installation, We can provide contact details for a specialist contractor, for you to contact, any arrangements you make, are made by yourself and the specialist contractor and are wholly separate to the agreed works between ourselves and you. It is understood that the cost of this service is to paid by yourself, with no liability to RBHM. Once done We will ask you to provide a certificate (‘Clean Air Certificate’) to confirm the safe removal of the substance.
7. If applicable, the existing heating circuit will be re-used providing it is confirmed to be a suitable two-pipe flow and return system. If it is not (as by way of an example, a one pipe system) we will need to provide you with a separate quotation to re-pipe the circuit to ensure the new boiler is able to work at its maximum efficiency. In the vast majority of cases once we have lifted the floorboards, we will find that the circuit is a two pipe flow and return system but we cannot confirm this until the
floorboards are lifted. The re-pipe of your existing pipe system does not form any part or whole of the quotation and agreed works.
8. Once the new appliance is installed and We may find the existing supply at the boiler to be unsuitable, in which case we will provide a separate quotation for a new supply which meets with the current manufacturer and Gas Safe Regulations. Regardless of this outcome, the outstanding balance must be paid to ourselves, payment clause 5.2 applies in all scenarios, related to this gas supply works.
9. We have also assumed that existing pipework including any not visible for inspection will be of correct sizing and unaffected by blockages, incorrect falls or leaks. We have also assumed that the existing pipework is not affected by a build-up of sludge or scale. In the event that the existing pipework has a level of sludge and or scale, which affects the system operating efficiently, We will not be accountable for the new boiler’s performance and will recommend that a Magnacleanse is conducted (if not already included in your quotation), for an extra charge. Please note, in cases of extreme sludge, we may need to carry out a ‘Powerflush’, the cost of which is not included in the quotation unless specified.
10. If we are sealing your central heating system, the feed and expansion cistern will be removed and the water pressure within the system raised above “atmospheric”. Occasionally the higher working pressures associated with this type of installation may result in already weakened fittings leaking. The work necessary to repair leaks or to replace radiators and the like are excluded from the quotation.
11. We recommend if your current system contains microbore pipework that you consider re-piping it using copper tube. The price for this work is available on request and is not included in the quotation. If you do not wish to have this work carried out, we regret that we cannot guarantee the optimum performance of your new boiler and system.
12. If you require work to be carried out outside normal working hours, We may make a reasonable additional charge.
13. The quotation does not include for the final painting of pipework or any redecoration, nor for the alteration of linen cupboard shelves, renewal or repair of floorboards through which old pipes were run. No allowance has been made for chasing or boxing in wiring or pipework. The customer should expect to require an amount of redecoration following the installation and this is not included in our quotation.
14. Unless stated otherwise, the quotation does not include the use of scaffolding when safe access is not available from a ladder.
15. We have assumed that your property is in a good state of repair and contains no structural defects or weaknesses. We will not be responsible for any damage caused to your property as a result of any existing defects.
16. This quotation assumes the gas supply and associated gas appliances to and in the property are classified as domestic. If work at the specified property is classified at a commercial level (total KW output of gas appliances equal to or greater than 70KW, a commercial gas meter is at the property or is required, or if the volume of gas in the meter and pipework exceeds 0.035m3) additional charges will be payable by you.
17. With regard to a new boiler’s chimney/flue system, it is not always possible to accurately estimate the length of these flued systems particularly on long runs which may have been concealed or be insufficiently accessible. Although we will do our best to accurately estimate the total components needed, it is not always possible. All extra flue lengths needed for the installation will be chargeable to the customer.
18. It is assumed that all external controls and pumps and other electrical and mechanical controls are in full working order. Once your new boiler is installed, the system will be tested to ascertain the boiler all existing controls related to the full central and hot water system are in full working order.
If they are found to be faulty and unless otherwise stated this quotation does not include the replacement of any pumps, zone or mid position valves or any other mechanical or electrical mechanical or electric controls. Where possible, we can replace faulty items whilst on site at a discounted cost.
19.If your existing pump or controls, external to the new boiler installation develop faults after the engineer leaves your property, which are unrelated to the new installation, We can return to replace but these would incur our normal labour charges.
20. Our installers will ‘make good’ any existing flue hole, it should be noted that they are not skilled bricklayers and although we will always do our best here, you may wish to consider employing the services of a skilled professional if we do not meet your expectations here. We have not allowed for any additional remedial works in this regard unless specified in the quotation. Although we will do our best to provide materials which will match your existing building appearance, we cannot always match this and would suggest for you the customer provide the bricks needed on the day of the installation. Any return visit to install bricks which were not on site during the date of installation would be chargeable to the customer.
21. Pressurised domestic hot and cold water systems, including combination boilers. The visiting engineer/surveyor will measure the incoming cold water main pressure and flow and decide if the existing supply is adequate for the proposed appliance. The term ‘adequate’ means what the manufacturer would demand as a minimum requirement related to water pressure and flow.
22. Testing is usually conducted at one or two outlet points closest the existing incoming water main and excludes the potential high pressure faults and by-pass leaks that can sometimes arise through bath/basin taps and shower outlet points.
23. Seasonal variances can occur, particularly with combination boilers in which the new appliance flow performance can be affected.
24. Any upgrade works to boost the water pressure and flow are chargeable and a quotation can be provided upon request.
