FAQ's

What am I entitled to?

We have many different ranges of cover from Bronze basic service to Landlords cover. If you require anything else do contact us and we can tailor make you a package.

When will you carry out my annual service?

At a convenient time for yourself, and every 12 months from then.

My boiler is broken what do I do?

Call us immediately on 07436919048 and we shall arrange an engineer to visit.

What if my boiler cant be fixed?

Dependent, you'll receive a replacement boiler up to £750 (if under 10 years old). The plan will not cover the cost of installing the replacement boiler. Please refer to our Terms & Conditions for full details.

How do I pay?

Your payments will be collected through direct debits.

If I move house can I take my Boiler Care product to my new home?

You can't take your current Boiler Cover product with you. However if you call us we can easily arrange to set up a new plan for one of our boiler care products at your new home.

How long does my Cover last?

Your cover will last 12 months and will automatically renew each year ensuring there's not a break in your care. We'll contact you before each renewal.

What boilers are eligible?

Your boiler must be:

• owned by you and used for personal and non-business purposes only (for the avoidance of doubt products located in leased-out domestic homes are eligible);
• in good working order and under 15 years old when you take out the plan; and located in the United Kingdom

Your boiler cannot be:

• a warm air unit; electric, LPG or oil boiler or combined heat power unit;
• a commercial or industrial grade boiler/controls, such as one with more than 200,000 BTU/HR 58.6K input; or
• located on a boat or in a mobile home.